Archiwum FAQs - Mental Health Helpline

Q: How do I book an appointment with a consultant?

Just click on the ‘ Get support ’ button on our website. You will automatically be redirected to the application, where you can book an appointment with our consultants. See the ‘ How does it work ’ section for more details.

Q: What is the cost of the consultation?

The cost of one consultation is PLN 230. You can also use a voucher from your employer or from the employer of your family member. If you do not know if your employer uses our services, please ask your HR department or email us at service@mhhelpline.com .

Q: Is the platform/technology secure and encrypted?

Yes, the website is run using PHP technology, and all communication is encrypted with SSL. We use captcha security mechanisms, application and system operation logs are protected against unauthorised modification. Backups are encrypted and stored internally in another data centre. We use Microsoft Azure servers located in the European Union and meet the highest security standards.

Q: Is it possible to meet in person?

As a general rule, no; although we do make exceptions (e.g. when there is a need for intervention), we consider these considering office capacity and mobility of consultants.

Q: How do I use a voucher from my employer?

All you have to do is enter the code dedicated to the company you work for when signing up. If you don’t know the code – contact your HR department.

Q: Is it possible to arrange an online or offline meeting to present the services/demo of the Mental Health Helpline platform?

Of course. To do so, please leave your details in the contact form on our website .

How do I book an appointment with a consultant?

Just click on the ‘Get support’ button on our website. [...]

By Maciej Dukata|2021-09-28T21:22:07+02:0028 September 2021|Consultations|Comments Off

In which language are the consultations conducted?

Consultations are conducted in Polish and English. Most of our [...]

By Maciej Dukata|2021-09-28T21:22:16+02:0028 September 2021|Consultations, Experts|Comments Off

How long does one consultation last?

One consultation lasts 45 - 50 minutes.

By Maciej Dukata|2021-09-28T21:22:22+02:0028 September 2021|Consultations|Comments Off

What is the cost of the consultation?

The cost of one consultation is PLN 230. You can [...]

By Maciej Dukata|2021-09-28T21:22:28+02:0028 September 2021|Consultations|Comments Off

Is the platform/technology secure and encrypted?

Yes, the website is run using PHP technology, and all [...]

By Maciej Dukata|2021-09-28T21:22:34+02:0028 September 2021|App, Consultations|Comments Off

Is it possible to meet in person?

As a general rule, no; although we do make exceptions [...]

By Maciej Dukata|2021-09-28T21:22:40+02:0028 September 2021|Consultations, Experts|Comments Off

Can I change the consultant after the first appointment?

Yes, it is always possible.

By Maciej Dukata|2021-09-28T21:22:52+02:0028 September 2021|Consultations, Experts|Comments Off

Will my employer find out that I went to a consultation?

We guarantee full confidentiality and anonymity. The employer can only [...]

By Maciej Dukata|2021-09-28T21:23:00+02:0028 September 2021|Consultations|Comments Off

How do I use a voucher from my employer?

All you have to do is enter the code dedicated [...]

By Maciej Dukata|2021-09-28T21:23:06+02:0028 September 2021|Consultations|Comments Off

Is it possible to arrange an online or offline meeting to present the services/demo of the Mental Health Helpline platform?

Of course. To do so, please leave your details in [...]

By Maciej Dukata|2021-09-28T21:23:17+02:0028 September 2021|Enterprise|Comments Off

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